Shipping Policy
Shipping Destinations
We currently ship to countries within the European Union.
Shipping Costs
Standard EU shipping: €3.90
Free shipping on orders over €79
Shipping costs are calculated and displayed at checkout before payment.
Free local pickup is only available from:
Bakin’ Bakery
J. Basanavičiaus g. 2
35183 Panevėžys
Lithuania
Please select the local pickup option at checkout only if you are able to collect your order from this location. You’ll receive an email once your order is ready for collection.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received.
Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
Estimated delivery times:
- Lithuania: 2–3 business days
- Baltic countries: 2–5 business days
- Rest of the European Union: 4–8 business days
Please note: Delivery times are estimates and may vary depending on the destination, courier service, public holidays, weather conditions, or other circumstances beyond our control.
If your order has not arrived within 30 days of purchase, please contact us so we can investigate and help resolve the issue.
Order Tracking
Once your order has been shipped, customers will receive a shipping confirmation email with tracking information (where available).
Delays
While we do our best to deliver orders on time, occasional delays may occur due to couriers, customs, severe weather, public holidays, or other circumstances beyond our control.
If your order is delayed, please contact us at support@fitubars.com and we will work with the courier to resolve the issue as quickly as possible.
Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
FITU is not responsible for failed deliveries or additional shipping costs resulting from incorrect or incomplete address information.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at support@fitubars.com.
Lost or Damaged Shipments
If an order arrives damaged or appears to be lost in transit, customers should contact support@fitubars.com within 14 days of the expected delivery date.
Please include your order number and photos of any damaged items or packaging where relevant.
We will investigate the shipment with the courier and work to resolve the issue as quickly as possible.
Where appropriate, we may arrange a replacement, refund, or another suitable solution in line with applicable consumer law.
Returns, Cancellations and Refunds
For information about cancellations, returns and refunds, please see our Returns & Refund Policy.
Shipping Enquiries
For shipping-related enquiries: