Refund and Returns Policy
At FITU, we want every customer to enjoy their order with confidence.
Returns
Due to the nature of our products, we cannot accept returns of food products once they have been delivered. This is to ensure food safety and product quality.
Damaged, Incorrect or Defective Orders
If an order arrives damaged, defective, or incorrect, customers should contact support@fitubars.com within 14 days of delivery.
Please include:
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Order number
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A brief description of the issue
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Clear photos of the product and packaging
After reviewing the request, FITU may, at its sole discretion, provide:
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A replacement product
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A full or partial refund
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Store credit
Delivery Issues
If an order has not arrived within the estimated delivery timeframe, customers should contact us and we will investigate the shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
FITU cannot be held responsible for failed deliveries or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.
Refund Processing
Approved refunds will be processed to the original payment method.
Please allow 5–10 business days for the refund to appear, depending on the payment provider.
For returns and refunds: